Shipping policy
Shipping Policy
Last updated: May 24, 2026
Thank you for shopping with Miswak Shop Australia. Below is our shipping policy to help you understand how orders are processed and delivered.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has shipped, you will receive a confirmation email with tracking details.
During high-volume periods, launches, or promotions, processing times may be slightly longer.
Domestic Shipping (Australia)
We currently ship across Australia.
Shipping rates
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Standard Shipping: A$9.70 flat rate
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Express Shipping: A$12.70 flat rate
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Free Standard Shipping: Orders over A$35
Estimated delivery times
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Standard Shipping: 2–8 business days
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Express Shipping: 1–4 business days
Shipping times are estimates only and may vary depending on your location and carrier delays.
International Shipping
We offer flat-rate international shipping for A$20 to selected countries.
We offer international shipping to selected countries.
Estimated delivery times:
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New Zealand: 4–10 business days
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United States / Canada: 6–12 business days
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United Kingdom / Europe: 6–14 business days
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Rest of world: 7–21 business days
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Shipping Rates
Shipping costs are shown clearly at checkout.
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Australia Standard: A$9.70
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Australia Express: A$12.70
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Free AU shipping over A$35
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International flat rate: A$20
Delays, Lost or Stolen Parcels
We are not responsible for delays caused by shipping carriers, customs, weather, or incorrect addresses.
If your parcel is marked as delivered but cannot be found, please:
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Check around your property and mailbox
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Ask neighbours or building reception
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Contact the shipping carrier directly
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Reach out to us at miswakshopau@gmail.com
We will do our best to assist with carrier investigations.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at miswakshopau@gmail.com
Damaged Items
If your order arrives damaged, please contact us as soon as possible with:
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your order number
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photos of the damaged item
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photos of packaging
We will arrange a replacement or refund where applicable.
Contact Us
For any shipping questions, contact us at:
miswakshopau@gmail.com